➢ Supervising and guiding a team BY providing them with mentorship and support.

➢ Monitoring the progress of team members towards their assigned task.

➢ Handling escalated student queries and complaints, providing resolutions, and ensuring a high level of customer satisfaction.

➢ Acting as a link between Manager and the team members

➢ Identify the training needs and notify the Manager, also ensure on time training.

➢ Evaluate the effectiveness of existing strategies and make recommendations for new plans.

➢ Accurate report submission to the concerned Manager

➢ Ensuring confidentiality of Data.

➢ Checking of the staff provided with all the required facilities to work. Such as Laptop and Accessories, Mobile phone and Accessories/Sim, Official Mail, Diary, Tag etc..

➢ Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication with counselors, Students etc.

➢ Checking of official mail to ensure timely and accurate response, including the spam folder

➢ Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing –Promotional activities, Annual meet etc.

➢ Follow company policies.