TCT jobs - Team Leader

Team Leader

TCT
experience Fresher
salary Salary not disclosed
qualification
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Posted: 5 Years ago
Views: 12
Applications: 0
Openings: 2

Job Description

TEAM LEADER OPERATIONSEXPERIENCE: ATLEAST SHOULD CARRY 2YEARS AS TEAM LEADER 
Eligibility: 
  • (Mandatory) Should be from International BPO Background (Voice process process),worked as Team Leader at least for the period of 2 years on papers. 
  • The person will be responsible for KPI Analysis & KRA, Attrition Management, Escalation and People Management day to day operations
  • Team lead will be responsible for leading and managing his team to drive daily production, ensure best in class quality and CSAT thereby oversee day to day operations. 
  • It would need one to drive continuous improvement towards meeting and exceeding targets. Generate and present reports relating to team and business performance.
  • It would involve leading by example and be hands on to develop, coach, train, induct and formally appraise employees to set performance standards.
  • To recognize achievements and work with the employee in addressing performance issues as well as being engaged with them.
  • Provide coaching and feedback to the team specifically on process with CSAT and efficiency as key parameters.
  • Review quality feedback and drive the team towards best quality and containing escalations.
  • Monitor and manage daily workflow and staffing needs and manage department metrics and goals like SLA & ASA, email Resolution & TAT
  • Team handling experience.
Skill Sets:
  • Good communication skills, both spoken and written & good presentation skills.
  • Ability to be proactive, the zeal to deal and manage specific situations appropriately and effectively, eye for detail and to be an avid learner.
  • Fulfill all required parameters of a customer-service based role involving multitasking, flexibility and the ability to quickly adapt to changes with respect to roles, tasks and scenarios etc .
  • Good organizational and time-management skills to achieve best results in terms of work-management

Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Group Discussion
Employment TypeFull Time
Job Id135298
Job Category BSc/BCA/BBM
Locality Address Koramangala
StateKarnataka
Country India

About Company

Recruiting Staffing and fulfilling client's requirement
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