KalraShukla Classes jobs - Team Leader

-          Cold Call and Manage large amounts of outbound calls in a timely manner

-          To Identify the Student's need, clarify information, research every issue and provide solutions.  

-          Generate the Lead and escalate it to the Business Development Team to attain closure.

-          Seize opportunities to upsell products when they arise 

-          Create an inspiring team environment with an open communication culture

-          Set clear team goals

-          Delegate tasks, set deadlines and achieve the target revenue

-          Oversee day-to-day operations

-          Monitor team performance and report on metrics

-          Motivate team members

-          Discover training needs and provide coaching to the team

-          Listen to team members’ feedback and resolve any issues or conflicts

-          Recognize high performance and reward accomplishments

-          Encourage creativity and risk-taking

-          Suggest and organize team-building activities to keep the team motivated

Job Specification:

-          Should be a Graduate.

-           Proven Experience in handling  and managing an Outbound Telemarketing/Sales Team 

-          In-depth knowledge of performance metrics.

-          Should be passionate about conversing with students and parents effortlessly, mentoring them, should be patient with them and be an ace at customer service.

-          Good Computer and Excel Skills.

-          Excellent communication and leadership skills

-          Organizational and time-management skills

-          Decision-making skills

-          Degree in Management or training in team leading is an added advantage.