- Cold Call and Manage large amounts of outbound calls in a timely manner
- To Identify the Student's need, clarify information, research every issue and provide solutions.
- Generate the Lead and escalate it to the Business Development Team to attain closure.
- Seize opportunities to upsell products when they arise
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks, set deadlines and achieve the target revenue
- Oversee day-to-day operations
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching to the team
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team-building activities to keep the team motivated
Job Specification:
- Should be a Graduate.
- Proven Experience in handling and managing an Outbound Telemarketing/Sales Team
- In-depth knowledge of performance metrics.
- Should be passionate about conversing with students and parents effortlessly, mentoring them, should be patient with them and be an ace at customer service.
- Good Computer and Excel Skills.
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is an added advantage.
