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1 to 3 Years 
20,000 - 22,000 Per Month 
Your Profile matches the job
· Analyze various reports to enhance productivity and conversions
· Ensure team meets and exceed Stipulated Timelines and Service
level Agreements.
· Achieve KPI and productivity targets of Self & Team.
· Monitor and maintain quality of interaction with customers.
· Prepare and submit periodic Team performance reports.
· Call handling to develop first hand sensing of customer pulse and
manage irate customers.
· Audit Calls and identify the training requirements of each Team
Member.
· Motivating each Team Member, guiding, monitoring their performance
and implementing corrective actions as
required.
· Team’s individual target/Unit qualitative and
quantitative targets are met.
· To ensure that at no point in time the team lacks supervision.
· Team Leads are responsible for staff retention
· Handling team & shop floor escalations calls and providing end
to end resolutions.
·
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