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Team Leader

Conneqt business solutions
Experience : 1 to 3 Years
Location : Bangalore(Bangalore-Others)
Per Month: Rs. 20,000 - Rs. 22,000
Job Role : BPO / Customer care (Non - technical)
Posted on 10 Feb 20
Job is expired
Job DescriptionLast Date 10 Mar 20

·        Analyze various reports to enhance productivity and conversions

·        Ensure team meets and exceed Stipulated Timelines and Service level Agreements.

·        Achieve KPI and productivity targets of Self & Team.

·        Monitor and maintain quality of interaction with customers.

·        Prepare and submit periodic Team performance reports.

·        Call handling to develop first hand sensing of customer pulse and manage irate customers.

·        Audit Calls and identify the training requirements of each Team Member.

·        Motivating each Team Member, guiding, monitoring their performance and implementing    corrective actions as required.

·        Team’s individual target/Unit qualitative and quantitative targets are met.

·        To ensure that at no point in time the team lacks supervision.

·        Team Leads are responsible for staff retention

·        Handling team & shop floor escalations calls and providing end to end resolutions.

·       

Job Type : Full Time
Interview Type : Face to Face Interview
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