Tech Support jobs in Bangalore at Exotel

About the internship

We are looking for a technical support engineer who can provide technical assistance to the customers.

Selected intern's day-to-day responsibilities include:

1. Handle in-depth analysis and resolution of customer tickets
2. Work on simulating customer issues to find solutions and fixes to customer issues/inquiries
3. Gain a thorough understanding of Exotel products
4. Work on being a champion of Exotel-specific tools and troubleshooting procedure
5. Collaborate, work alongside and build mutually beneficial relationships with other teams (customer happiness, customer success, sales, product, and engineering)

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 3rd Feb'21 and 10th Mar'21

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Must be curious all the time to keep exploring newer and better ways to resolve customer issues

2. Should have an engineering/BSc/equivalent degree

3. Must be able to work independently and efficiently to meet deadlines and SLAs

4. Must be able to promptly answer & support-related phone calls, chat & emails

5. Must be willing to work in shifts

6. Must be self-motivated, detail-oriented, and organized

7. Must have the ability to analyse, research, and solve highly technical and unique problems

8. Excellent communication & troubleshooting skills

9. Must have knowledge of writing SQL queries

10. Knowledge of at least one scripting language like PHP and Python

11. Knowledge of Linux and CLI tools would be preferred

Perks

Certificate

Letter of recommendation

Flexible work hours

Informal dress code

5 days a week

Number of openings

Certificate: Will be provided at the end of the Internship

About Exotel

Exotel is India's largest cloud telephony company. We aim to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel's cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilize features like IVR, call recordings to sound professional, and serve its customers better. We believe that we're at the forefront of something big. Cloud telephony is poised to change the way businesses function.