Black And White Business Solutions - Job Details
Dear Candidate, Greeting from Black and White Business Solutions Pvt Ltd..!! Contact : HR Akila - 9513161621 Spot OFFER in a Day Interview process Walk-in at Black and White Business Solutions Pvt Ltd @ Indiranagar Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts Designation : Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser) Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting Customer : Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing JOB Role :
- Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis. Venue: Address:721, Chinmaya Mission Hospital Rd, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038 Landmark : Opp to M.K Retail next to Andhra Bank For more quires Call Contact : HR chandana 9739222875 Email id: hr2875@blackwhite.in Required Candidate profile One day interview process - Fresher / Experienced can apply Desired Candidate Profile * Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work. * Any graduates can appear or 10+2 , 10+3. * Should be flexible with rotational shift. **DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*
Job Summary
Job Type : Full Time
Job Role : Customer Service / Tech Support
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )