Dear Aspirant, Openings for Technical Support Engineer. One day Interview Process,....... Just 2 Rounds of Interview, easy selection.. Technical Support Associate Roles and Responsibilities : You would be engaged in : Service Desk :
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
To create and administer LAN accounts of the users
To create and administer various shared resources e.g. Distribution Lists, Directories
To provide permissions to the user as required by them
To setup the servers as per the customer requirement
To Standardize the network resources as per the client requirement
Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
System Administrator for the User Account Maintenance and Incident Management
Systems including general housekeeping
Create LAN and/or E-mail account for the users and administer them.
Grant permissions on various network resources available to users.
Creation and administration of Global groups.
Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
Creation of New Directories as per the customer guidelines and grant permissions on them.
Setting up servers as per the client standards and granting permissions on them.
Creation, modification and deletion of user accounts on AIX Servers
Creation, Modification and deletion of user accounts on Mainframe/RACF
Creation, Modification and deletion of users accounts on Oracle/Sql
Perform development and maintenance of knowledge Base for the User Account
Graduate Freshers or with minimum 1 year Experience of Technical Support.