Dear Aspirant,
Openings for Technical Support Engineer.
One day Interview Process,....... Just 2 Rounds of Interview, easy selection..
Technical Support Associate
Roles and Responsibilities :
You would be engaged in :
Service Desk :
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
Technical :- Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
- To create and administer LAN accounts of the users
- To create and administer various shared resources e.g. Distribution Lists, Directories
- To provide permissions to the user as required by them
- To setup the servers as per the customer requirement
- To Standardize the network resources as per the client requirement
- Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
- System Administrator for the User Account Maintenance and Incident Management
- Systems including general housekeeping
- Create LAN and/or E-mail account for the users and administer them.
- Grant permissions on various network resources available to users.
- Creation and administration of Global groups.
- Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
- Creation of New Directories as per the customer guidelines and grant permissions on them.
- Setting up servers as per the client standards and granting permissions on them.
- Creation, modification and deletion of user accounts on AIX Servers
- Creation, Modification and deletion of user accounts on Mainframe/RACF
- Creation, Modification and deletion of users accounts on Oracle/Sql
- Perform development and maintenance of knowledge Base for the User Account
- Maintenance Processes
Skills- Graduate Freshers or with minimum 1 year Experience of Technical Support.
- Immediate joiners.