Responsibilities:

Respond to customer issues when first-line product support is unable to fix problems

Support service associates either on-site or remotely to resolve technical issues

Understand customer problems and report them to the product engineering team

Install, support and configure applications, database systems and other software at customer sites

Interact with customers and listen to their product-related feedback and complaints

Oversee the email and phone support channel

Offer troubleshooting assistance to customers

Mentor and train customer service agents to provide seamless product support

Provide technical support to produce support personnel and field engineers

Work cross-functionally with the engineering, design and manufacturing teams to resolve product issues and enhance the quality of existing products

Participate in product development meetings to suggest ideas for new products or services

Escalate technical issues to the appropriate team

Stay up to date with the latest product enhancements and features

Prepare service documentation such as technical bulletins, troubleshooting guides, service manuals, parts lists and retrofit instructions

Skills:

In-depth knowledge of hardware and networking systems.

Knowledge of operating systems, web services, and API.

Knowledge of remote access systems such as TeamViewer.

Ability to troubleshoot complex software and hardware issues.

Excellent communication skills.

Critical thinker.

Good interpersonal skills.

We are the Manufacturers and Suppliers of wide range of LED Video Walls. We provides with the best grade Indoor LED Video Wall solutions , Outdoor LED Video Wall solutions, Curved LED Video Wall, LED Video Processor, 3D Video Controller, LED Sender Box and much more also we are offering LED Display Repairing Services at our Head Office New Delhi.