Technical Support Engineer

Vinazinsolutions
Experience : 1 to 4 Years
Location : Bangalore(Banashankari )
Per Month: Rs. 30,000 - Rs. 40,000
Job Role : BPO / Customer care (International , Voice , Non voice, Technical, Non - technical, Customer care/support)
Posted on 08 Dec 19
Job is expired
Job DescriptionLast Date 08 Jan 20

 TSE will be responsible to provide chat and voice support to our international clients in US,

Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.

 Responsible to provide timely and effective resolutions to our clients on basic to complex

technical support queries via chat and calls

 Responsible for responding to customers in an efficient and professional manner

 Handles and resolves technical queries; identifies and escalates accordingly

 Meets expectations regarding productivity as defined by the process or manager

 Escalates necessary cases to the right level within the defined LOB (Line Of Business)

 Ensures compliance with all company and departmental policies, procedures, and Guidelines

 May be required to perform other tasks as requested, assigned, or directed

 Focus to achieve 100% customer satisfaction and fully responsible to delight customers with

satisfactory service levels


Job Type : Full Time
Interview Type : Face to Face Interview
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