TSE will be responsible to provide chat and voice support to our international clients in US,
Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.
Responsible to provide timely and effective resolutions to our clients on basic to complex
technical support queries via chat and calls
Responsible for responding to customers in an efficient and professional manner
Handles and resolves technical queries; identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process or manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and Guidelines
May be required to perform other tasks as requested, assigned, or directed
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with
satisfactory service levels
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