Technical Support EngineerStorage jobs in Bangalore at IBM

Introduction
The IBM Cloud is the Cloud for Smarter Business. IBM Cloud is built on Open Technology with Developer Tools and supports solutions by Industry. We lead support for Cloud and Cognitive software in a Client facing remote support role.

Your Role and Responsibilities

Who you are:

The IBM Cloud is looking for a talented, innovative and enthusiastic Software engineering professional that will build the next generation cloud and security services to make our customers succeed.
If you are a motivated engineer who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you.

What you’ll do:

The Advanced Customer Support team is seeking cloud support engineers with strong technical background that enjoy solving problems and working with customers. As IBM Cloud’s technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.
Your responsibilities will include:

Diagnose, investigate and resolve issues reported by our customers to their satisfaction
Communicate effectively with customers via ticket, chat and phone
Document your work in ticketing system to the required level of detail
Continuously learn and improve your skills in areas relevant to your work

The Storage Cloud Support Engineer role provides technical support to clients of our infrastructure-based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.

Diagnose and troubleshoot issues reported by IBM Cloud customers.
Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
Work with engineering, operations, and management to diagnose and resolve critical issues.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.

How we’ll help you grow:

You’ll have access to all the technical and management training courses to become the expert you want to be.
You’ll learn directly from Senior members/leaders in this field.
You'll have the opportunity to work with multiple clients.

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.