CIK Telecom India Pvt Ltd jobs - Technical support Executive

Dear Candidate,

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We hiring for Graduates, fresher or experienced candidates with Excellent Communication skills for Voice process for Gurgaon Location.

Designation: Technical Support Associate -Voice 

CIK Telecom India Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.

 
Roles & Responsibilities:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

Senior Technical Support Representative (Internet Connectivity)

For Level 1.2 Technicians:

Diploma or Bachelor Degree, and Major is related to Computer science or Networking.

• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

Optional:

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of headset and candidate should be open for the same.

Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.

Working Days- 5 days

Co. Website – https://www.ciktel.com/AboutUs/Career

Interested candidates can send their resumes on hr.india@ciktel.com.

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