Technical Support Executive (Voice & Web)
Gurugram Full Time
Desired Qualification, Skills & Experience:
- Graduate, BCA or BSC (IT) Preferred
- Excellent command over English language (Oral & Written)
- Good writing skills
- Good time management skills
- Willingness to work in 24/5 Shift environment
- 1-3 years’ experience out of which minimum six months experience in International technical support process is needed
- Soft Skills & Communication Skills
A candidate must have –
- Good communication skills with a clear diction
- Ability to construct simple and sensible sentences
- Ability to understand spoken American English
- Good problem solving skills
- Ability to approach problems logically
- Strong customer service focus
- Ability to work under pressure
Technical Knowledge & Skills :
- Technical troubleshooting skills
- Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.)
- Knowledge of computer hardware & networking
- Knowledge of Browsers & Internet based applications
- Knowledge of Email applications and usage
- Knowledge of HDD, memory cards, Card Readers and Flash Drives.
- Good Typing speed : 30-40 words / min