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Telecaller - Associate

For a client of TeamLease Services Ltd
Experience : 0 to 2 Years
Location : Hyderabad
Per Year: Rs. 1,50,000 - Rs. 2,50,000
Job Role : Operations
Posted on 17 Jul 20
Job is expired
Job DescriptionLast Date 15 Sep 20

About Company:

Founded in 2009,The company is a joint venture between two of India's leading public sector banks a leading life insurance company in Japan


With a robust collective network of over 11,000 bank branches catering to more than 64 million customers, The Company has one of the largest life insurance distribution footprints in India Bank of India and Union Bank of India have sponsored select Regional Rural Banks, which provides company access to more than 1950 branches that make life insurance products available in rural areas


Established in 1902, The company is the second largest life insurance company of Japan and is one of the top ten life insurers globally, renowned for sound product knowledge, superior asset management skills, and strong operational capabilities to manage life insurance businesses


At company, our customers are our priority We are committed to providing insurance products that serve our customers’ unique needs across various strata of society and geographies


The promoters of the company have a long-term commitment towards their customers and stakeholder These strengths and values have been inherited by the company, as we make our way to becoming the next rising star in the Indian life insurance business, promising exceptional value to all



Work on renewal & revivals database which includes and not restricted to

1 Calling customers as per the process in pre-defined script basis the premium due dates,

2 Inform premium due and guide him with payment avenues and assist payment, act as SPOC for

renewal premium payment

3 Explain the product features and benefits and persuade him to pay renewal premium

4 Handle customer objections related products and processes if any

5 Co-ordinate with Field staff, Sales and operations to fulfil customer requests and resolve

grievances if any,

6 Responsible for Calling the data allocated within TAT as defined and increase the contactability

Performance


Requirement

1 Graduates with minimum 6 months experience of working in Contact Center in BFSI Processes

(Inbound/Outbound processes) preferably in Renewal, Loan collection process

2 Candidate with education qualification of 10+2 or equivalent can be considered provided relevant

work experience in Insurance/ Bank Collections for more than 1 year

3 Excellent communication skills in Hindi, English and Regional Language as required

4 Telephone etiquette's & should be Computer literate, able to handle Excel Basics

Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
Job is expired
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