Telecaller - Associate recruitment in Hyderabad - For a client of TeamLease Services Ltd

About Company:



Founded in 2009,The company is a joint venture between two of India's leading public sector banks. a leading life insurance company in Japan.

With a robust collective network of over 11,000 bank branches catering to more than 64 million customers, The Company has one of the largest life insurance distribution footprints in India. Bank of India and Union Bank of India have sponsored select Regional Rural Banks, which provides company access to more than 1950 branches that make life insurance products available in rural areas.

Established in 1902, The company is the second largest life insurance company of Japan and is one of the top ten life insurers globally, renowned for sound product knowledge, superior asset management skills, and strong operational capabilities to manage life insurance businesses.

At company, our customers are our priority. We are committed to providing insurance products that serve our customers’ unique needs across various strata of society and geographies.

The promoters of the company have a long-term commitment towards their customers and stakeholder. These strengths and values have been inherited by the company, as we make our way to becoming the next rising star in the Indian life insurance business, promising exceptional value to all.

Work on renewal & revivals database which includes and not restricted to

1. Calling customers as per the process in pre-defined script basis the premium due dates,

2. Inform premium due and guide him with payment avenues and assist payment, act as SPOC for

renewal premium payment

3. Explain the product features and benefits and persuade him to pay renewal premium

4. Handle customer objections related products and processes if any

5. Co-ordinate with Field staff, Sales and operations to fulfil customer requests and resolve

grievances if any,

6. Responsible for Calling the data allocated within TAT as defined and increase the contactability

Performance

Requirement

1. Graduates with minimum 6 months experience of working in Contact Center in BFSI Processes

(Inbound/Outbound processes) preferably in Renewal, Loan collection process.

2. Candidate with education qualification of 10+2 or equivalent can be considered provided relevant

work experience in Insurance/ Bank Collections for more than 1 year.

3. Excellent communication skills in Hindi, English and Regional Language as required

4. Telephone etiquettes & should be Computer literate, able to handle Excel Basics