· Answering or making calls to clients to learn about and address their needs and book an appointment.
· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
· Building lasting relationships with clients and other call centre team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
· Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
· Understanding of company products, services, and policies.
· Strong time management and decision making skills.
· Adaptability and accountability.
US accent is required.
Exp: 0 - 1year
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Education:
Experience:
Language:
Ability to Commute:
Ability to Relocate:
An organization conceived, conceptualized and incorporated with a noble cause of providing not just homes, but a “flexible living space” as a solution for todays’ multi faceted customer – a customer who wants much more than just a normal living space.
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