Job Purpose:
To Answer queries/resolve problems of customers through Inbound
Attend Inbound & Outbound calls, sometime respond through
email and chat to customers
Provide correct and quality information to customers on every
call, promote good listening and English grammar skills
Eligibility
Criteria:
Good speak, read & Write English & Hindi mandatory
Able to communicate confidently and politely, with good speaking skills
Awareness on
Banking or Banking products
Detailed
knowledge of intricacies of Banks products and how they compare against
competitors
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
