Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Finance Matrix offers a range of personalized financial services, including personal loans, business loans, life insurance, and health insurance. Our expert advisors are dedicated to understanding your unique needs and providing exceptional service to help you achieve your financial goals. Trust Finance Matrix for integrity, transparency, and a strong commitment to your financial well-being. Build a secure future with us today.