Knowledge
Retail Banking domain knowledge
Understanding of Financial products, the environment, markets etc
Understanding of Outbound call center operations / virtual relationship management
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Skills
Excellent communication skills – verbal and written communication
Leadership skills, good interpersonal skills, stakeholder management
People Management skills
Training Delivery Skills
Strategic Planning, decision making and prioritization skills
Strong organizational skills,
Presentation /Public speaking skills
Abilities
Analytical bent of mind
Attention to detail and thoroughness
Arrive at creative solutions
Ability to work under pressure and/or in unstructured environment
Self motivated
Dealing with complexity / Ambiguity
