TXN Ops SME recruitment in New Delhi - For a client of TeamLease Services Ltd

 End to End Ownership of Transmission Networks

 Performance of Transmission network

 Solutions for various Transmission products

 To ensure that the networks performance as per contractual KPIS

3. Experience

1. 5+ years’ experience working in Transmission Assurance (level 1, 2 or 3)

4. Essentials for the Role

 Strong initiative and drive towards network improvement

 Knowledge in Transmission Technologies & exposure to Transmission product

portfolio

 Experience in understanding of Transport network design concepts

 Good understanding of GSM Transmission Network

 Good insight of commercial aspects of technological solutions

 Creative, confidence, initiative, self-motivated and customer oriented

 Good communication skills. Able to express him/herself clearly, accurately and strong

team building skills

5. Responsibilities for the position

 Experience with Operation/Support of Packet Transmission network, preferably

manufactured by CERAGON, Ericsson, Experience with Operation/Support of Microwave

network, preferably Ceragon, Huawei and Ericsson.

 Hands on experience with apply triage and troubleshooting Telecommunication network

incidents with transmission infrastructure.

 Experience with optic fiber infrastructure architecture and management

 Understand of jeopardy management practices and principles

 Understand of ITIL methodology or equivalent

 Understand of Change Management fundamentals

 Ability to describe, capture and record technical information that can be present both

verbally and written format.

 To be able to work as part of a team and be intuitive to the business and customer

needs. 

 Trouble Ticket /Change Request handling as per SLA/WLA.

 Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective

Maintenance) for the complex faults.

 To handle emergencies and on-call support (24X7).

 Solution Management for Customized Business Object – Templates / Reports. 

 Co-ordination with GSDC/PDU/PLM and Coordination with external suppliers for 3PP

Hardware Support.

 Knowledge of IT network infrastructure and Solid Customer Support experience.