Teamlease.com jobs - Urgent requirement for POCO customer support

Responsibility: Inbound

 To ensure efficiency and KPI delivery in terms of call quality, CSAT, queries answered attendance and basic hygiene.

Primary Functions:

-          Responsible for providing service on incoming calls for Poco India

-          Responsible for providing technical and order related support for all products of Poco

-          Responsible for answering all product related questions for the brand

-           Responsible for logging cases, collect customers' needs and share feedback appropriately

-          Responsible for escalating complaints and recording customers' information (Escalate to relevant departments)

-          Works assigned by your Team Leader

-          Adhere to defined quality norms

-          Adhere to guidelines for code of conduct for self 

Minimum skills & knowledge:

-          Fluent in Spoken and Written English and Hindi

-          Keyboard skills

-          Customer service skills

-          Program specific software / Hardware usage

-          Good pronunciation and has a neutral accent

-          Customer service oriented

-          Willingness to work in rotational shifts, including Sundays & Public Holidays with one weekly off.

-          Good understanding of latest tech

-          Versant(Written/Voice) Threshold shared to be met

-          Knowledge of Android and latest tech

Desired skills & knowledge:

-          Good Written communication skills

-          2 Regional Languages

Educational Qualification Required:

-Any Degree, Diploma and above, CS/Electronics Major is preferred.

Work Experience:

-          Ideal to have 6 months of work experience(Contact Centre experience is preferred

- Freshers with good language skills

- Abilities: - Highly motivated, Willingness to take Responsibility, High Efficiency, Strong Interpersonal and Communication skills and High Executive Skills.

- Knowledge: Typing Speed 30-35 word/min and above (Listen and type)