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Fresher 
18,000 - 23,000 Per Month 
Your Profile matches the job
Responsibility: Inbound
To ensure efficiency and KPI delivery in terms of call quality, CSAT, queries answered attendance and basic hygiene.
Primary Functions:
- Responsible for providing service on incoming calls for Poco India
- Responsible for providing technical and order related support for all products of Poco
- Responsible for answering all product related questions for the brand
- Responsible for logging cases, collect customers' needs and share feedback appropriately
- Responsible for escalating complaints and recording customers' information (Escalate to relevant departments)
- Works assigned by your Team Leader
- Adhere to defined quality norms
- Adhere to guidelines for code of conduct for self
Minimum skills & knowledge:
- Fluent in Spoken and Written English and Hindi
- Keyboard skills
- Customer service skills
- Program specific software / Hardware usage
- Good pronunciation and has a neutral accent
- Customer service oriented
- Willingness to work in rotational shifts, including Sundays & Public Holidays with one weekly off.
- Good understanding of latest tech
- Versant(Written/Voice) Threshold shared to be met
- Knowledge of Android and latest tech
Desired skills & knowledge:
- Good Written communication skills
- 2 Regional Languages
Educational Qualification Required:
-Any
Degree, Diploma and above, CS/Electronics Major is preferred.
Work Experience:
- Ideal to have 6 months of work experience(Contact Centre experience is preferred
- Freshers with good language skills
- Abilities: - Highly motivated, Willingness to take Responsibility, High Efficiency, Strong Interpersonal and Communication skills and High Executive Skills.
-
Knowledge: Typing Speed 30-35 word/min and above (Listen and type)
Fresher 
Bangalore 30,000 - 35,000 Per Month Fresher Bangalore 10,000 - 15,000 Per Month Fresher Bangalore 25,000 - 45,000 Per Month Fresher Bangalore 16,000 - 50,000 Per Month Fresher Bangalore 18,000 - 23,000 Per Month Fresher Bangalore 20,000 - 45,000 Per Month Fresher Bangalore 25,000 - 45,000 Per Month Fresher Bangalore 20,000 - 25,000 Per Month Fresher Bangalore 30,000 - 35,000 Per Month Fresher Delhi,Bangalore,Kolkata 18,500 - 26,000 Per Month Fresher Bangalore 20,000 - 25,000 Per Month Fresher Bangalore 20,000 - 45,000 Per Month 
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