Sales and customer relationship management
- Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
- Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management
- Call handling as per defined standards
- Customer profiling and service
· Customer engagement
- Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.
· Promotion of Digital Banking Platforms
- Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience
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