PES HR Services jobs - WFM planner

Company: SITEL, Malad, Mumbai

Shift Timing: Rotational

CTC: 8LPA

Experience –

1) 5 years in Workforce Management with 2 years’ experience in Planning

2) Good communication.

3) Should be and have experience in International BPO Process

4) Transition Management

Job Description-CWFM-Planner

The information on this job description is designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Summary of Primary Job Responsibilities:

• Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met

• Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data

• Points.

• Understand Analyze workload to workforce ratios to assist the management team with Financial Planning

• Conduct Analysis of Actuals vs Targets on workforce Metrics to identify potential Risk or Opportunities

• Analyze and prepare workforce productivity and Capacity Analysis summaries for Monthly Reviews Managerial and Management levels.

• Should be able to single hand deliver planning needs to ensure revenue / fte & BTP targets are met as budgeted

• Deliver innovative sizing solutions for new accounts

• Monitor drivers against business changes & develop model to improve accuracy & optimization

• Prepare mitigation plan, root cause analysis & Value add solutions on sizing.

• Optimize seats and support requirement ratios

Typical Qualifications:(education, experience, knowledge, skills and abilities typically needed to perform this job)

• 5 years of WFM experience with minimum 2 years as a Planner with direct exposure to America & EMEA clients.

• Should have sound knowledge in E-lang based planning models

• Communicate effectively with internal and external customers to drive planning & meet all the business objectives.

• Should possess excellent communication (Verbal & Written) & presentation skills.

• Should have stakeholder management skills.

• Should possess Analytical skills.

• Flexible, creative problem-solving, anticipates changes and welcomes challenges.

• Should have knowledge of WFM Tools.

• Open for rotational shifts.

• Should have good knowledge of Microsoft office (Package)

• Should possess statistical knowledge

Interested candidate can send there CV to