Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.
Documenting customer interactions and managing tickets using Excel or CRM tools.
Offering on-site assistance to customers for troubleshooting and upkeep of robotic equipment.
Handling customer grievances and elevating concerns to relevant departments as needed.
Coordinating with other teams to improve the overall customer journey.
Resolving customer complaints brought to your attention.
Planning the training and standardization of service delivery.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Rymo is a pioneering force in robotic rehabilitation technology within India. Committed to fostering innovation and excellence in physical rehabilitation, we stand at the forefront of accessible healthcare solutions. As we broaden our horizons, our mission remains steadfast: to empower individuals with cutting-edge technology that transforms lives. At Rymo, we blend groundbreaking research with practical application, ensuring our products make a tangible difference in the lives of those we serve. Join us on our journey as we revolutionize the landscape of rehabilitation technology and make impactful strides towards a healthier, more inclusive future.