BPO Customer Support Executive

Tech Mahindra
Experience : 0 to 3 Years
Location : Mumbai, Navi Mumbai
Per Month: Rs. 17,000 - Rs. 23,000
Posted on 11 Jan 20
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Job DescriptionLast Date 11 Mar 20

Job Designation: Associate Customer Service Voice

Job Roles & Responsibilities:

  • Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
  • Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.
  • Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Taking inbound calls.
  • Giving resolutions to the customers.
  • Being the voice of the Client.
Eligibility & Qualification

  • Minimum HSC Pass / HSC Fresher OR Graduate Fresher
  • Excellent Communication Skills in English is mandate
  • 24*7 Rotational Shifts/ Rotational Night Shifts for Males and Females both
  • CTC – 17 K to 23 K in hand
  • 5 days working (Any 2 rotational week off)

Venue & Interview Timing :13th Jan 2020 to 15th Jan 2020 : 10 AM to 5:00 PM
Tech Mahindra BPSOberoi Garden Estate, A wing, 1st floorNext to Boomerang, Saki Vihar road,Chandivali, Andheri East
Contact : HR Kamaljeet
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to various industry verticals and horizontals.Tech Mahindra SMART Academy trains allied healthcare professionals. Learn more. World-class programs. Skill development courses. Volunteer with Us. Founded In 2007. Courses: Medical Lab Assistant, Dialysis Assistant Course, Hospital Front Office, Personality Development.Tech Mahindra Foundation's overarching goal is 'Empowerment through Education'. The Foundation works with Government Primary Schools by supporting initiatives that lead to sustainable transformation.Tech Mahindra Foundation's SMART, Skills for Market Training Programme is the flagship employability programme that trains & educates young men & women to become India's true strength.
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