Business Intelligence Analyst
Job ID : 19001344
Location : Bengaluru, Karnataka
HR and Administration
Additional Skills That Could Set You Apart :
- Develop Persona based ServiceNow Reports (Performance Analytics and Standard Reports) to support the CSM processes using ServiceNow.
- Work with Product Owners & Support to develop analytics to support their Key Performance Indicators and supporting metrics Review and Manage Product Support teams.
- Performance Analytics development and deployments Use other tools (Tableau) to support analytics activities not available in ServiceNow.
- Manage the development of Performance Analytics in ServiceNow from a strategic standpoint Build and maintain relationships with the process teams and process stakeholders.
- Serve as a Subject Matter Expert on ServiceNow PA and Standard Reporting
- Manage Existing Standard & PA Reports, Dashboards & Homepages
- Establish Best Practices from Both Technical & Process perspective.
Preferred :
- 1 - 2 years ServiceNow experience bachelor’s degree or 2-3 yrs.
- relevant experience Strong knowledge of data analytics skills Experience with Service
- Now and Performance Analytics development and Standard Reporting.