Business Intelligence Analyst

Epicor Software India Pvt Ltd
Experience : Freshers
Education : Any Graduate
Location : Bangalore
Posted on 09 Oct 19
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Job DescriptionLast Date 08 Dec 19
Business Intelligence Analyst 

Job ID : 19001344

Location : Bengaluru, Karnataka

HR and Administration

Additional Skills That Could Set You Apart :

  • Develop Persona based ServiceNow Reports (Performance Analytics and Standard Reports) to support the CSM processes using ServiceNow.
  • Work with Product Owners & Support to develop analytics to support their Key Performance Indicators and supporting metrics Review and Manage Product Support teams.
  • Performance Analytics development and deployments Use other tools (Tableau) to support analytics activities not available in ServiceNow.
  • Manage the development of Performance Analytics in ServiceNow from a strategic standpoint Build and maintain relationships with the process teams and process stakeholders.
  • Serve as a Subject Matter Expert on ServiceNow PA and Standard Reporting
  • Manage Existing Standard & PA Reports, Dashboards & Homepages
  • Establish Best Practices from Both Technical & Process perspective.

Preferred : 

  • 1 - 2 years ServiceNow experience bachelor’s degree or 2-3 yrs. 
  • relevant experience Strong knowledge of data analytics skills Experience with Service
  • Now and Performance Analytics development and Standard Reporting.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 45 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud or on premises.
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