Candidate Profile: The ideal candidate will implement set objectives, ensuring sales and profitability through excellent customer service. They will motivate the team and drive customer focus by offering a varied choice of products in the cafe.
Skills & Abilities:
- Effective communication & influencing skills
- Ability to work in a team
- Sales & marketing orientation
- Excellent customer handling skills
- Customer service orientation
Qualifications:
- 0 - 6 months experience in a cafe.
- Graduate (Hotel management graduate preferred)
Duties & Responsibilities:
- Greet and welcome guests
- Escort guests to preferred seating areas
- Ensure guest comfort and handle customer complaints
- Implement marketing & promotion ideas to increase walk-ins & sales
- Provide input to improve cafe footfalls
- Provide customer service and follow-ups
- Maintain a database of customer details and conduct customer tele-calling
- Handle service recovery