Call center executive jobs in Noida at Currant Fielding

Job brief:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements:

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Company Profile

'Currant Fielding Solutions' conducts Computer Assisted Telephone Interviewing (CATI) with a twist! We do not call on purchased lists or use an auto-dialer. Over years of calling respondents from purchased lists with an average of 1% response rate, the need for a profiled phone-touch only database became obvious. Using the standard profiling methods of an online panel, our response rate is now sitting at about 40%.

The difference in time spent on the phones, the morale of our phone teams and the ability to complete surveys in a speedy manner has increased our productivity and service to our clients beyond that of which any traditional CATI house could ever achieve.

CFS conducts global B2B surveys for critical quant research from our fully profiled phone-touch-only database.
Our response rate is 40%+ compared to traditional CATI methods
Our Industry Experience: 1700+ studies including several trackers. Regular business with Fortune 1000, 500 and 100 companies. Consistent fielding patterns
Our Specialties: IT, Finance, Healthcare, Advertising/Marketing, and hard to find audiences
Our Diversity: LGBT Business Enterprise, NGLCC certified diverse supplier, providing safe spaces for minorities in corporate
Our Current Clients: Hall & Partners, Kantar Millward Brown, Lucid, Market Strategies, MIT, Precision, Constat, and 3Q Global