Change Incident Management Lead

For a client of TeamLease Services Ltd
Experience : Freshers
Location : Gurgaon
Job Role : Others
Posted on 13 Jun 19
Job DescriptionLast Date 12 Aug 19

Scope of the role

Describe the scope of the role:

  • Has overall responsibility to see that the Change Management (CM) process activities are being performed, including:

  • Ensuring the CM team is staffed with right number, skilled and experienced resources

  • Carrying out the generic Process manager role for the Change Management process

  • Planning and managing Service Management support for Change Management tools and processes

  • Ensure that proposed changes are controlled, monitored, and implemented with minimum disruption to the services being delivered

  • Respond to customer’s changing business requirements while maximising value and reducing incidents, disruption and re-work

Primary objectives

  • Efficiently and promptly handle changes, whilst minimising the impact of changes to the quality of service

  • Raise change requests

  • Review major change requests

  • Co-ordinate the implementation of change requests

  • Ensure processes are in place for communication of changes

  • Ensure that all changes have been signed off by all relevant teams

  • Implementing Changes that meet the clients’ agreed service requirements while optimizing costs

  • Reducing failed Changes and therefore service disruption, defects and re-work

  • Reducing the number of unauthorized Changes, leading to reduced service disruption and reduced time to resolve Change related incidents

  • Tracking Changes through the service lifecycle

Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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