Scope of the role
Describe the scope of the role:
Has overall responsibility to see that the Change Management (CM) process activities are being performed, including:
Ensuring the CM team is staffed with right number, skilled and experienced resources
Carrying out the generic Process manager role for the Change Management process
Planning and managing Service Management support for Change Management tools and processes
Ensure that proposed changes are controlled, monitored, and implemented with minimum disruption to the services being delivered
Respond to customer’s changing business requirements while maximising value and reducing incidents, disruption and re-work
Primary objectives
Efficiently and promptly handle changes, whilst minimising the impact of changes to the quality of service
Raise change requests
Review major change requests
Co-ordinate the implementation of change requests
Ensure processes are in place for communication of changes
Ensure that all changes have been signed off by all relevant teams
Implementing Changes that meet the clients’ agreed service requirements while optimizing costs
Reducing failed Changes and therefore service disruption, defects and re-work
Reducing the number of unauthorized Changes, leading to reduced service disruption and reduced time to resolve Change related incidents
Tracking Changes through the service lifecycle
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