Chat Support Executive jobs in India at Export Genius Pvt. Ltd.

Job brief:

We are looking for a Chat Support Executive to assist our customers with technical problems when using our products and services.
Chat Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent Chat support during all sales and after-sales procedures.

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Chat Support Executive.

Export Genius is a Market research company and helping those who are seeking trade information for export import business around the globe. We are an ISO Certified company based in New Delhi, India. We provide authentic global export import data and trade intelligence reports.

Since 2011, we have served over 20000 clients from 60 countries. We have evolved as a market leader who understands the market needs and delivers beyond expectations. We analyses and processes export and import data according to the needs of our clients. We use best technology to capture, sort and deliver international intelligence reports in real time.