Customer Care Executive

Digitech corp
Experience : Freshers
Location : Gurgaon, Noida
Monthly Salary : Rs. 15,000 - Rs. 27,000
Posted on 21 May 19
Job is expired
Job DescriptionLast Date 15 Jul 19
Dear candidate 
  • we are hiring on behalf of our client as per the job description / job responsibility is as follows:executive: customer care executive.
  • Salary and incentives : up to 3.24 lacs per annum or even hire rating the calibre.
  • Job location : gurgaon / noida / delhi 
  • Eligibility criteria :qualification : any graduate  computer skills : basic IT knowledge .
JOB RESPONSIBILITY IS AS FOLLOWS: 
  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

ABOUT THE COMPANY : 
  • we are hiring for PAYTM / FRANKFIN / COGENT: 
  • to apply please forward your updated CV  with current / last   and expected CTC . with notice period required ( if employed ).

  • we assure confidentally of your profile .

  • looking forward to hear from you.

  • job type : full time 

  • salary : 15,000 to 27,000 per month

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
We are IT and Consulting firm.
Job is expired
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