Urgent hiring for MNC in Kolkata
Desired profile.
> Must have excellent communication skills in English ( both oral and written )
> Willingness to work in night shift and join asap
> Both freshers and experienced can apply
Other Details
> Process : Inbound voice process ( US healthcare )
> Night shift
> Work From Office
> Salary - 13.5k to 17.5k inhand
> 5 days working and 2 days off
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality