Cloudpont technologies Pvt.ltd jobs - Customer Care Executive

Customer Care Executive

Cloudpont technologies Pvt.ltd
experience Fresher
salary 10,000 - 18,000 Per Month
qualification
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Posted: 5 Years ago
Views: 3
Applications: 0
Openings: 50

Job Description

Job Role:
  • Provide customer service for electronic products such as High-definition Consumer goods and Smart home appliances.
  • Provide technical assistance through web-chat, email-based communication tools and Inbound-Outbound Calls.
Job Responsibilities:
  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance with established guidelines.
  • Troubleshooting and resolving customer service issues and schedule field service call when necessary.
  • Adhering to quality and performance standards.
  • Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • Documenting customer transactions accurately and in-time in related customer and business tools
  • Collaborating with team members and cross-functional teams as per the business need.
  • Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id117353
StateUttar Pradesh
Country India

About Company


The Customer’s Company – Cloudpoint Technologies

Innovative technologies are transforming customer expectations and augment competition. To be the leader in this arena, your business has to be a player, not a spectator. You have to be aware and agile in your responses to global shifts. You need to deliver outstanding customer experiences that earn both loyalty and profitability.

We develop your business by giving your customers the best brand experience. Customers can punish or praise companies within seconds from their fingertips. In a changing world, our road-map solutions are your best bet to achieve faster, smarter growth and efficiency. Because we believe it is our business to make sure your business succeeds.

For more detail visit this 

https://cloudpoint.co.in/Mob.
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