Customer Success Chat Specialist jobs in Bangalore at FloBiz

Job brief

We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services
The responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities

Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
Analyse and report product issues (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Success Representatives

Requirements

Minimum of 2 years of experience as a Chat Support Specialist or similar Customer Service role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Typing speed of 38 to 40 WPM with 90% and above accuracy
Should be a graduate

We at Flobiz are in our pursuit to make sure the technology reaches the SMEs, helping them closely assess the feasibility and progress of their business. Predicting your business growth is no more a myth. If there is a tool in your hand that can help you transform your business data into useful insights, you can make confident business decisions. We strive to be that tool. Founded in 2019, by IIT Kharagpur, IIT Delhi and BITS graduates, we are a venture funded company with a track record of product excellence and market leadership and our team of engineers, product specialists, business development and growth leads has been working hard over the past few months to take on a new challenge in the Fintech space.