Customer Success Manager jobs in Noida at DC Web Services

Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization and expansion.
The CSM must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals.

Responsibilities

Onboarding - Work with the Sales Team to facilitate a seamless Customer on-boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset.
Work with customers to design their Customer Experience programs aligned with the QDC philosophy and product capability whilst ensuring our Customers’ business objectives and strategy, so that the program provides continued value to the Customer and drive long-term account satisfaction and growth
Account Escalations - Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket.
Customer Renewals - Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
Closely monitor adoption rates of assigned Accounts; providing insight to Customers. Feed this back to the Sales and Marketing Teams.
Work collaboratively with the Marketing team to build Customer testimonials and referrals.
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them
Periodic health checks - Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
Contribute to the development of company goals, growth and profitability targets by being an active member of the QDC team and culture.

Requirements

Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success.
Data-driven with a commitment to process; drive / track consistent engagement process.
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Excellent interpersonal skills.
Creative thinker with the ability to troubleshoot issues quickly and effectively.
Excellent written and verbal communication skills.
Strong presentation skills.
Extremely well-organized and analytical with an ability to work well under pressure.
Strong team player as well as a proactive individual contributor.
Ability to grasp basic technical concepts.

Company discereption Dc web services private limited About DC Web Services Private Limited A group of young, exciting and passionate people felt that they can really change the way dry cleaning & laundry industry works across the globe. With this vision, Quick Dry Cleaning Software team ( ) has managed to create lasting impact on the dry cleaners in 25 countries spread across 5 continents. Since its inception in the year 2010, the team has innovated and launched many products which were never thought of for this industry. The team currently comprise of geeks, sales freaks, marketing maniacs and customer advocates. The team now wants to extend its horizons and looking out for more people to compliment. We are in the process of staring a new Product. The website, software, mobile apps all need fresh blood and hence we are looking for new Rock-stars. You are welcome to join this vibrant team.