Manupatra jobs - Customer Support Back-office

Urgent opening for Customer Support & Back-office

Qualification: Full Time MBA or Masters

Experience: 3- 8 years

Key Responsibility Areas: 

• Manage everyday work activities and team for following activities in a combination of hands on role and supervisory:
• Support customer relationships that promote retention and loyalty.
• Handling backend MIS for client account activation & records
• Managing CRM for sales team including maintaining targets
• Coordinate and handle sales team queries
• Web, Tele & Chat Customer support.
• Monitoring the tele sales team for lead generation.
• Maintain Updates regarding new sales, collections and renewals
• Invoicing and maintenance of all records in company software
• Proposal generation
• Assist in marketing activities

Requirements: 

• High-level written and verbal communication skills.
• Time Management & quick decision making
• Understand Customer needs
• Report Management Skills
• Effective Supervision
• Self-motivator, Passionate, confident and customer - centric
• Strong with numbers,  analytics and presentation.