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Customer Support Executive

Payswiff Solutions pvt ltd
Freshers
Job is expired
Posted on 11 Feb 19
Job DescriptionLast Date 15 Feb 19

Job Duties:

  • Answering phone calls, writing replies to emails and excelling in customer service.
  • Providing solutions to different problems of clients by taking help of different tools.
  • Ensure that the call comments are properly arranged and suitable information is provided to clients.
  • The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.
  • Should have the ability to work in a team and interact with the client.
Skills:
  • Strong command in English language, Tamil or Kananda Language preferred
  • Knowledge of the local & national languages too is essential.
  • Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers.
  • Preparation of set answers in order to reply to customer queries immediately without wasting any more time.
  • Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • Should have an attitude that is well approachable by consumers and understanding their problems.
  • Should have extremely good listening skills in order to understand what the consumers want to say or express.
  • Ensuring the satisfaction of customers in every stage of the process
  • Skills of working in a team and ability to learn.
  • Work Environment

Job Type

Interview Type

Face to Face Interview

Company Description

We are from Payswiff(formerly known as Paynear), Founded in 2013 by a team of highly experienced entrepreneurial professionals with 10+ years’ experience in payment & merchant centric industry.  Headquartered in Hyderabad with presence in 30+ locations

Paynear Solutions, a transaction processing company, is a complete payment solutions provider, enabling individuals & businesses of all sizes to accept card payments for their business and providing a seamless customer payment experience

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