Tridat Technologies Pvt Ltd jobs - Customer Support Executive

Customer Support Executive

Tridat Technologies Pvt Ltd
experience Fresher
salary 2,000 - 25,000 Per Month
qualification
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Posted: 4 Years ago
Views: 10
Applications: 0
Openings: 10

Job Description

  • This role involves providing notifications to the clients and assisting with any queries they may have.
  • Following a standard call flow and query handling process.
  • Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
  • CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
  • They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id159977
Locality Address Andheri East , Marol
StateMaharashtra
Country India

About Company

Hiring Partners and we are IT based company
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