ESMSYS PVT. LTD jobs - Customer Support

Key Skills Required:

     Having Experience in international semi- voice calling process.

     Excellent verbal communication skills in English is a must

     Knowledge / understanding of online user behavior

     Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must

     Proficient in using MS Office Software mainly  Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills

     Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner 

Job Responsibilities:

     Open and maintain customer records by updating account information in the backend

     Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests

     Resolve product or service problems by clarifying the customer's complaint / issues

     Prepares product or service reports by collecting and analysing customer information

     Contribute to team effort by accomplishing related results as required

     Manages the office and administration duties as per the Company policy 

Educational Qualifications and Interpersonal Skills:

     Graduation / Post Graduation in relevant field

     0-2 years of relevant experience, fresher with excellent communication skills can also apply

     Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner

     Ability to work effectively as part of a team as well as independently and with minimal direct supervision

     Excellent planning, organizing and negotiating skills

     Effective time management and multi-tasking skills with an ability to work under tight deadlines