Customer Support Representative jobs in Noida at Hinduja Global Solutions

Education Requirements: Under Graduates/Graduates

Experience Requirements: Fresher/ 1 -2 year experience(Customer service in banking or any field)

You will be required to have:

An intimate knowledge of the products or services being sold,
Great communication skills and sales experience,
The ability to cross-sell products, and
Demonstrated success in sales and customer service.

Duties and Responsibilities:

Answer inquiries by clarifying desired information; researching, locating, and providing information
Determine requirements by working with customers
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Cross-sell products and services

Skills and Abilities:

Versant 3 or Svar equivalent
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Ability to communicate in English, Hindi
Regional language proficiency as required
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.