Customer Support Representative

Hinduja Global Solutions
Experience : 0 to 2 Years
Education : Any Graduate
Location : Noida
Posted on 31 May 19
Job is expired
Job DescriptionLast Date 30 Jul 19
Education Requirements: Under Graduates/Graduates

Experience Requirements: Fresher/ 1 -2 year experience(Customer service in banking or any field)

You will be required to have:
  • An intimate knowledge of the products or services being sold,
  • Great communication skills and sales experience,
  • The ability to cross-sell products, and
  • Demonstrated success in sales and customer service.

Duties and Responsibilities:
  • Answer inquiries by clarifying desired information; researching, locating, and providing information
  • Determine requirements by working with customers
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests
  • Cross-sell products and services

Skills and Abilities: 
  • Versant 3 or Svar equivalent
  • Basic Telephone Etiquettes and basic computer skills
  • Ability to write, read and speak English to suit business need
  • Ability to communicate in English, Hindi
  • Regional language proficiency as required
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
Job is expired
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