Customer Support Voice jobs in Bangalore at GetSimpl Technologies

Job Title: Customer Support Executive - Contract 3 months.

Responsibilities:

Manage a large number of customer interactions over calls on a daily basis & in a timely fashion
Gain product understanding – so that you can assist customers thoroughly to resolve their issues, whether via call or email.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Understand customer pain points and highlight their feature requests to improve the product.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database (tool) in a comprehensible way
Providing solutions to different problems faced by customers by using different internal tools, coordinating with Engineering, Business Development, Product, and Finance teams.

Requirements:

Excellent spoken and written communication skills, active listening.
Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.
Be comfortable working during weekends
Comfortable with meeting scheduled deadlines
Ability to maintain high standards of work, in high-pressure situations
Ability to multi-task, set priorities and manage time effectively

Simpl is a technology company that is rebuilding the online transaction and authentication layer from scratch. By taking advantage of a smartphones processing power and the data it generates, Simpl provides a transaction experience that is more seamless, effortless and smarter than anything seen before. Watch Simpl in action here: https://cdn.getsimpl.com/about-us/simpl-in-action.zip

Simpl is uniquely placed to solve the trust gap that currently exists in India with respect to online payments. Payments fail often, refunds take time and no one wants to follow up with merchants or banks. The result is that 70% of all transactions in India is still settled with cash, so that the payment can be done after delivery even though most users now have bank accounts and debit cards.

Simpl solves this problem by allowing a user to pay for multiple orders later. This means that even once a transaction is done, money hasnt left the users bank account giving users far more control and an experience thats unlike any other payment mode.