Efficacy Global Sales Solutions Pvt Ltd jobs - Education counsellor

Key Responsibilities: 

• Call Management: Answer and manage calls promptly and professionally, addressing inquiries and providing accurate information or assistance. 

• Appointment Scheduling: Coordinate and schedule appointments, meetings, based on client’s preferences and availability of resources. Maintain an organized calendar of appointments.
• Data Entry and Documentation: Record and maintain call logs, including details of inquiries, actions taken, and follow-up requirements. Enter relevant information into databases or Customer Management Systems (CMS).
• Follow-up and Coordination: Follow up on calls as needed, ensuring that client’s inquiries or issues are resolved satisfactorily. Coordinate with the team to ensure timely responses to customer needs.