Job Title: International Voice Process

Skills required:

Good communication, computer knowledge

Experience – 0-3years

Job Overview:

In our international voice process team, you will be responsible for delivering exceptional customer service to our global clientele. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:

-Manage incoming calls from customers regarding inquiries, complaints, product support, and general assistance. Make outbound calls for follow-up, resolution, and customer feedback.

-Demonstrate a positive and professional attitude in all customer interactions. Strive to exceed customer expectations by providing accurate information, timely assistance, and personalized solutions.

-Listen actively to customers to understand their concerns, requirements, and preferences. Offer appropriate solutions and alternatives to address their needs effectively.

-Investigate and resolve customer complaints, issues, and escalations promptly. Utilize available resources and escalate complex problems to the relevant departments for resolution.

-Stay informed about the company's products, services, policies, and procedures. Continuously update your knowledge to provide accurate information and assistance to customers.

-Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system. Ensure all customer documentation is complete, organized, and up-to-date.

Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences. Promote new offerings and promotions effectively.

Follow established quality standards, scripts, and guidelines for customer interactions. Ensure adherence to company policies, compliance regulations, and ethical standards.

At Epiv Solution and Services, we're dedicated to empowering businesses and consumers alike with innovative solutions tailored to meet their needs in both B2B and B2C realms.
For businesses, we provide cutting-edge B2B services designed to streamline operations, boost efficiency, and drive growth. Whether you're a small startup or a large enterprise, our comprehensive suite of solutions encompasses everything from strategic consulting to customized software development, ensuring that your business thrives in today's competitive landscape.
On the consumer front, we're committed to enhancing everyday experiences through our range of B2C services. From intuitive mobile apps to user-friendly e-commerce platforms, we leverage the latest technologies to deliver seamless solutions that cater to the diverse needs and preferences of modern consumers.
At Epiv Solution and Services, innovation is at the heart of everything we do. Backed by a team of experienced professionals and a passion for excellence, we strive to exceed expectations and drive positive outcomes for our clients, partners, and stakeholders.
Discover the difference with Epiv Solution and Services – where visionary solutions meet exceptional service.