Process Associate jobs in Chennai at Grean Creative Solutions

Job Description:

Businesses outsource not only contact centers but also data processing work and administrative operations.
So there comes the need of professionals that will do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software etc.
Semi voice business process outsourcing (BPO) is in which representatives don’t work not in call centers or other areas where they would speak with customers, but are placed in position performing back-office tasks; thus, they do not use their voice.
Work that can be done on a computer system and does not require actual visits or direct face-to-face coordination with clients.
Though it may require inter-department coordination and collaboration.

Responsibilities:

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted.
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Should carry out various other professional services like Business Research, Legalservices, Financial Analysis etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

Skills:

Where communicating with the customers is the only task which is carried out majorly, a candidate applying for a BPO job should have good Oral and written communication.
An effective communicator, probably fluid with what he/she is speaking and a BPO executive should a computer literate.
A BPO executive should be flexible enough to adapt to any environment or changes happening in the sector.
They should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. A person should also have a clear view of what the current market trend is.
Should have good oral and written communication.
An effective communicator, probably fluid with what he/she is speaking.
Should be a computer literate.
Should be flexible enough to adapt to any environment or changes happening in the sector.
Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
Should also have a clear view of what the current market trend is.
Salary (Per Month): Take Home: Rs.8500/-Industry: BPO
Functional Area: BPO,Customer Service,Operations.
Role Category: EDU,FI2,Medical Alert,Cruise,Travel….Role: Process Associate
Employment Type: Permanent Job,Full Time Shift: Night shift
Timing: 6.30PM to 4.30AM
Cab and Food: Not Available.

Grean Creative Solutions was founded by professionals from the IT & Telecom industry with the objective of providing end-to-end solutions to cater to the upcoming BPO sector.The growing company in Software, Services and Solutions has come a long way. Our motto is to offer optimized out-of-the box Solutions to call centers of all industry verticals. Our Portfolio encompasses Voice & Non-Voice BPO & Service Sectors.