Haqdarshak empowerment solutin Pvt.Ltd jobs - Qulity Check

Why Haqdarshak

If you are a hustler, Haqdarshak will be a very important milestone in your career because we believe in,

-          Impact at scale

-          Ambitious targets for the next 5 years

-          Young, dynamic, empowered teams

-          Intrapreneurial freedom

Position – Quality Assurance Fellow

Salary:- 14000.00 to 16000.00

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Job Function:-Outbound Calling & Reports

Skills & Responsibilities:-Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role:

·         Being part of the central quality check team; need to call and interact with the important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks)

·         Ensure all the quality checks are conducted in an effective and professional manner and in accordance with the established policies and procedures.

·         Ability to effectively and professionally communicate with persons of all backgrounds.

·         Maintain a high degree of product knowledge and service expertise.

·         Ensure all the given targets are met as per the deadlines with the ability to do multitasking.

·         Ability to manage high volumes, to do calls in multiple languages and work effectively under pressure when required

·         Maintain all call logs/voice records with daily reports to the Line Manager & concerned teams

·         Understanding the on-ground impact of various projects across Pan-India

·        Visit a field once or twice a month to check the quality of the application.

·         Attend and participate in meetings & conferences – online or offline

·         Excellent analytical skills with good time management

·         Good analytical skills & detail oriented

·         Good communication skills and building rapport over calls over with good verbal & written skills

·         Adhering to organizational protocols and maintaining a high level of integrity & neutrality

·         Proficiency in speaking, reading, writing in a minimum of two languages is mandatory – Hindi/ Bengali/ Tamil /Punjabi /Kannad/Tamil/Telugu/Marathi

Work Experience:- BPO sector 1&2 year 

Job Location – Pan India (preferably in the state capital)