To Contact customers for Financial Products - Credit cards/personal loans/insurance. Explain customers about the products available. Understand customer requirements and meet monthly goals. Maintaining records and updating database.
It is completely work from office.
Working Days: Mon - Sat
Work Timings: 9:30am to 6:30pm
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level