Team Lead IT Operations Center jobs in Hyderabad at CommScope

Title: Team Lead, IT Operations Center-Hyderabad

Duties and Responsibilities

Help the Manager to Recruit, select, manage and develop employees. Lead, develop and motivate team to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness
Prioritize staff workloads and manages resources for optimal performance to achieve departmental goals and to meet business needs/objectives.
Respond to highly complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
Take Ownership to provide next level support of company supported infrastructure with the aim to resolve the majority of issues without escalation.
Escalate events as needed to ensure next level management communication and service issues are resolved quickly. Assist the Management meeting the SLA metrics
Prepare reports, justification and support documentation.
Recommend, implement and assure compliance with policy and procedures affecting computing technology. Participate and assists in driving the knowledge management process.
Promote effective communications and working relations within the team, with IT end-users, partners and other support services.
Responsible for managing and coordinating the various activities within the NOC team. The main aim for this coordination is to ensure that CommScope system runs efficiently without interruption
Responsible for informing Management, partners and peers about infrastructure and application performance and service availability through performance and availability reports
Oversee the development and maintenance of standard procedures related to infrastructure operation, monitoring and administration. Lead the team by providing direction and guidance to team members in handling issues.
Oversee implementation of new technologies within the Operations Center and lead automation of monitoring administrative tools
Create and maintain technical documentation.
Leverage ITIL tools to manage change, incident, and problem management processes
Ability to assist with critical incident calls for incident resolution
Excellent verbal and Oral communication skills
Knowledge about ITIL tools and processes
Analytical and logical thinking with ability to work independently under pressure
Efficiency with problem solving , time management and building relationships
Assist with Budgeting cycle
Experience : Bachelor’s degree or Degree in Computer Science / Technology or Electronics & Communication Engineering,Minimum of five years’ experience with enterprise performance and fault monitoring tools, experience providing support in an operations center supporting compute, storage, backup, security, LAN, and WAN technologies. Technical certifications such as ITIL , MCSE, RHCE, and CCNP preferable

At CommScope we push the boundaries of communications technology to create the world’s most advanced networks. Across the globe, our people and solutions are redefining connectivity, solving today’s challenges and driving the innovation that will meet the needs of what’s next.