Team Member Market Development-Birla Centurion Worli jobs in Mumbai at Aditya Birla Management Corporation Pvt. Ltd.

Team Member Market Development-Birla Centurion Worli, Mumbai

Job Description:

1. To drive and own the MH (Mission Happiness Platform - A customer centricity initiative) in copper business

2. Set up processes in businesses , develop business capability and regularize the same

3. Monitor, Co-ordinate among Cross Functional stake holders and execute the task as per the SOP.

4. Develop business case for change through initial data mining and customer understanding.

5. To conduct online and off line huddle at zone and plant level with respective stake holders

6. To draw strategic consumer insights by analysing the continuous data getting captured by the Mission Happiness programme.

7. Present as report and MIS in a comprehensive manner to the Business & Senior Management

8. Cross-functional interaction and allow Business CFTs to listen to Customer feedback and decide the further course of action

9. Update, track and monitor the MH portal and develop the required upgradations

10.Close co-ordination with Call Centre, software and other vendors

11.Monitor and ensure timely closure of Actions ( both individual and structural in nature)

12.Visit selected customers for priming and to understand the issue captured as VOC

13. Manage day-to-day basis interactions with internal and external stakeholders.

14. Engage third party agencies and involve in the process to completes MH Top down study

15. Ensure successful implementation of MH linked Reward and Recognition program.

Qualifications: B. Tech / B.E. (Mechanical)

A US $44.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, textiles, carbon black, telecom and cement. Today, over 50% of Group revenues flow from overseas operations that span 34 countries in North and South America, Africa and Asia.