Design and prepare technical presentations and recommend solutions for client issues
Monitor and collect all technical information and design appropriate workflow for customers
Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
Partner with Sales Executives and Account Managers to educate existing and prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions
Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction
Bachelor's Degree in Science or equivalent work experience
Minimum 3 years of overall IT experience
Minimum 3 years of experience in technical pre-sales/sales engineering, consulting, Customer Success Management, Technical Support and/or other customer facing role consulting on, delivering, or supporting technical products or service
Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
Ability to self-manage and prioritize workload.
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.