Handle Customer's Inbound and Outbound Calls.
Solving Queries of the Customers
Telling Customers about Products / Offers / Services.
Basic Computer Knowledge.
Fluent English, Hindi.
No Targets and No Incentives
Shift Timing - 07.00am to 04.00pm and 01.00pm to 10.00pm
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level