Telecaller Jobs Opening in ICICI Lombard General Insurance Co. Ltd. at Andhra Pradesh

A telecaller job involves making outbound or handling inbound calls to promote products/services, generate leads, gather customer feedback, or provide support. Key responsibilities include explaining offerings, persuading customers, resolving complaints, and maintaining customer records using CRM systems. Essential skills are strong communication, active listening, persuasion, and data entry, with qualifications often requiring a high school diploma and computer literacy. 

Key Responsibilities

• Customer Outreach:

  Make outbound calls to potential and existing customers to promote services, explain features, and generate interest or sales. 

• Inbound Call Handling:

  Receive and respond to inbound calls, addressing customer inquiries, concerns, and complaints professionally. 

• Lead Generation:

  Identify new leads and follow up with prospects to convert them into customers or schedule appointments for field sales teams. 

• Sales & Engagement:

  Persuade customers to make purchases or take desired actions, and meet daily/weekly sales or engagement targets. 

• Data Management: